Customer Service

Welcome to Harney & Sons Customer Service Page. We are not only committed to delivering premium quality tea, tea wares and gifts, but our goal is to create a positive experience for our customers throughout their shopping experience. It has been our mission from day one to deliver the highest quality customer service to our loyal tea drinkers. We have created this page to anticipate any questions that may arise. If you require additional information at anytime, please do not hesitate calling our dedicated customer service team at +64 9 412 2515, or email us at info@harneyteas.co.nz

Shipping Info

However you prefer to purchase we’re only too pleased to assist.

We can accept your order over the phone, fax, email, online, post.

We use secure PAYPAL for credit card payments.

Customers wanting to enquire or purchase from Australia please visit www.harneyteas.com.au

Freight Charges

Freight Option	Base Price	Delivery
Auckland Parcel Post	$5.50	1-4 work days
Auckland Parcel Post Rural Delivery	$10.50	2-4 work days
North Island Parcel Post	$6.50	1-4 work days
North Island Parcel Post Rural Delivery	$11.50	2-4 work days
South Island Parcel Post	$7.50	1-4 work days
South Island Parcel Post Rural Delivery	$12.50	2-4 work days
Overnight Courier Auckland (orders must be received by 2pm)	$6.90	Overnight
Overnight Courier Greater Auckland (orders must be received by 2pm)	$6.90	Overnight
Overnight Courier North Island (orders must be received by 2pm)	$9.50	Overnight
Overnight Courier South Island (orders must be received by 2pm)	$27.00	Overnight
Outside New Zealand	TBC	Contact Us

Rural post and oversized parcels may incur additional charges, we will quote you first. Rural delivery addresses do not qualify for overnight delivery.

These rates include gst and are applicable only to on-line orders. For wholesale shipping rates please contact us.

Please ensure the correct freight charges are chosen for your destination. Your shipment will be delayed while we contact you for the correct amount owing.

All orders received on a business day by 1pm are processed and shipped the same business day. Orders placed after this or on weekends will go out the next working day. Items are shipped via courier. We are unable to ship to postal boxes. Shipped items should arrive approx. 2-3 days. In rural and regional areas of New Zealand, delivery to final destination may take longer.

Online

Shop online using secure PAYPAL, the safest, easiest and quickest way to shop online. No need to complete lengthy registration forms. Alternatively you are welcome to email orders to: info@harneyteas.co.nz

Phone

Harney & Sons Fine Teas
Phone 09 412 2515

Post

Feel free to print out and complete an order form and post to us at:

Unit 1/10 Loft Place,
Kumeu,
Auckland, New Zealand

Pick-up

You are welcome to call into our warehouse to personally purchase your tea. Store hours are 9.30am-4.30pm Monday to Friday.

Please note we accept cash, credit cards and EFTPOS.

Unit 1/10 Loft Place,
Kumeu

Ordering from outside Australia or New Zealand?

Please contact our friendly team via phone or email and we will quote you on freight charges for your order.